Heather Broughton - 2019 Nissan Murano
Let me start off by saying that this dealership is awesome!!! Communication was on point and they are amazing at setting expectations. When I say I've had some terrifying car buying experiences.... you might want to grab a chair and take a seat cause they were more than terrifying.
I had an 06 Ford Ranger that I took up there on 1/1/2026 reluctant to know what they would offer for my trade. Through a text message, that asked what I wanted. I told them 3k. They said that was more than doable. We had a pre qualification with a leander so we decided to head over there. We met with Grant and he told us that he would have us in and out in 2 hours. Of course they asked what I was looking for and if I was gunho on the Grand Cherokee I inquired about. I told them I didnt want a car, compact car, compact SUV, or anything that made me feel cramped. I told them I have a 6'4" son who is in thw military and needs leg room among a few other things. So, Grant told us to come outside and showed us this. While i was very hesitant at first (mainly because I have drove Nissans for work for the last 6 years) I asked if there waa anything else and he said this was it.
Grant went over all the features, owners, bells and whistles it had to offer so we took it for a drive. I may have scared my other half and him while driving?? but the Murano started growing on me. After we go back and I talked it over with my better half, we said yes to it. Grant already had the payment, gap and warranty set up to go and the deal was too good to pass on. When I asked what I got for my trade... they surpassed my expectations and gave my $4500. My exact words at that point was... "Bring me the paper work and lets sign!"
After the deal was signed, I went into google to check my timeline as to when we got there. As we were about to leave, I said to Grant "Remember how you said you have this done in 2 hours.... You beat your set expectation by 3 minutes. You got it done in 1 hr and 57 minutes."
I've never owned the top of the line vehicle in my entire life nor did i think it waa possibel tje way car prices are these days!!!
So to everyone eho helped us with our purchase, thank you for making this the most memorable car buying experience and the best New Years Day we've had in a very longtime!!
You have now gained a long time customer for years to come! When we tell our family, friends and coworkers about this, they even said that this was an awesome deal! Thank you for going above and beyond our expectations with this vehicle and most importantly.... Thank you for setting expectations, saying what you mean and mean what you say!!! Truly a hard thing to find in the car buying world!!
